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Kustomer is Always Right!
Howard Lindzon
December 05, 2019
Yesterday, portfolio company Kustomer.com announced a $60 million series E.
The quick deets (which are impressive):
Kustomer, a CRM startup that’s taking on the likes of Zendesk, Salesforce and many other bigger and older providers, has closed yet another round of funding — no less than its third fundraise of the year — as it continues to double down on its new approach to managing customers in today’s digital world.
The New York-based company has picked up another $60 million, a Series E led by new investor Coatue, with participation from existing investors Tiger Global Management and Battery Ventures. Other investors in the company include Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
CEO Brad Birnbaum — who co-founded the company with Jeremy Suriel (the two worked together across a range of other places, including Airtime, Salesforce and AOL) — said the valuation is now “definitely above $500 million” but he declined to be more specific.
The New York-based company has been on a growth tear and has raised more than $161 million in the last 18 months
Back in 2016 I started writing about ‘How The Death Of Retail Is The Birth of Retail’. I updated it earlier this year.
Crypto, Paypal, Shopify, Mastercard, Visa, Facebook, Alibaba and Amazon wont rest because they cant rest..
We continue to hear about brands (consumer and omnichannel) that seem to burst out of nowhere. They do so because of platforms like Kustomer.
In his spare time, Brad likes to call me and ask me if he should keep buying $QQQ with all his spare cash. No matter what I say, he does.
Brad understands the leverage coming into the Nasdaq 100 from ecommerce software like his own.
Of course valuations continue to seem high and hectic…but from the eyes of Coatue and Tiger Global once enterprise companies like Kustomer hit a certain size, their channel checks on public companies they own like Zendesk start turning up customers switching over to Kustomer and that his how rounds like this can end up coming together.
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